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In the hypercompetitive broadcast industry, operational excellence is critical to ensuring broadcasters can deliver their high-value content seamlessly to any destination, 24/7. But in live television, where the stakes are always high, you shouldn’t need heroes to save the day. Gold-standard operations are built on agility, reliability and trust.
Human Skill Set Remains Key
In recent years, we’ve seen advances in automation-driven workflows driving efficiencies and innovation in broadcast media. In spite of rapid technology breakthroughs, human talent and acquired skills remain a driving force at the heart of operations teams.
The most creative minds in media rely on the experience and knowledge of battle-hardened operations experts to underpin success. Operations is a matter of “translation,” too. Media organizations want partners who have seen it all before and speak their language, understanding diverse technology and business requirements. Without a firm grasp on where media has come from, it’s not always easy to navigate a path to the future amid increasing complexity and unpredictability.
Strong relationships between customers and technology partners rely on trust in operations. Broadcasters need to know support and incident management teams will always be there when it counts and will identify resolutions as quickly as possible. To establish an open and dependable operations framework, teams can harness advanced analytics and a transparent approach to identify and prevent future challenges while simultaneously achieving the fastest possible MTTR (mean time to resolution) under every circumstance.
To keep up in an industry moving at breakneck speed, operations units need to
