| 3 hours ago
Messaging has evolved into a key method of communication over the past decade, but there has never really been a rulebook on how to best interact with each other over the various platforms that are available—until now.
Facebook Messenger teamed up with etiquette authority Debrett’s on The Art of Digital Messaging: A Guide to Communication in the Digital Age.
The social network sought to answer questions such as:
How long is too long to respond to a message? What is the appropriate message length? Are people getting “message-fatigue” and choosing to send a string of emojis instead of a fully formed response, or is this a more creative way of expressing ourselves?
Over 3,500 people in the U.S., U.K. and Australia were asked for their do lists and don’t lists when it comes to messaging, and nearly three-quarters believe in a messaging etiquette.
Debrett’s etiquette expert Katherine Lewis said in a Messenger blog post, “We are delighted to work with Messenger from Facebook on a definitive guide to communication in the era of digital messaging, which was informed by extensive research, as well and our expertise in courteous and considerate communication.”
The entire guide is available here, and a brief summary of its findings follows:
Avoid sarcasm or irony unless you are certain that the recipient will get the joke. Emojis can be used to clarify that the message’s intentions are good. Keep it short, but not too short. Long
Read more here: https://www.adweek.com/digital/what-should-people-do-and-not-do-when-using-messaging-apps-to-communicate/